FAQs

If you forgot your password, you can have it emailed to you by following the simple prompts on the log-in screen.

1. Go to Log In.
2. Click on the "Forgot your password" link.
3. Enter your User ID.
4. An email containing a temporary password will be sent to the address on file.
5. Log-in using your temporary password.
6. To change your password to your preference, click on your name in the top right corner, next to the "log out" link.
7. Type your preferred password into the "Password" and "Confirm password" boxes,then click the "Save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number.

If you forgot both your user ID and password, call 800-426-2783 or email customerservice@seamar.com. We will locate your user ID by searching our database by your email address or first and last name. In order to maintain your security, we don’t actually keep your password on file. We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

If you forgot your user ID, please call 800-426-2783 or email customerservice@seamar.com and one of our customer service representatives will locate your User ID by searching our database by your company name, email address, or first and last name.

1. Sign In to your account
2. After you sign in, Click on "My Account" located in the top right corner, next to the "Log Out" link
3. Under "Profile" Click on "Change your personal details:...."
4. Type your preferred password into the "password" and "confirm password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

Can't find what you need on our website? Seattle Marine offers many services such as special ordering and more. For more details, call our Customer Service Department at 800-426-2783 or email customerservice@seamar.com and a representative may be able to source what you're looking for.

Return Policy

For product returns, please contact our returns department at 800-426-2783 or 206-285-5010. An RGA# (Return Goods Authorization Number) will be issued for returns. The RGA# will be valid for 60 days.

Returns for refund or exchange to the original purchaser are allowed within 60 days of purchase with a sales receipt and must be new, unused, undamaged and in its original packaging and in salable condition, except defective items. The purchaser shall bear the cost of shipping and insurance on product(s) returned to Seattle Marine. No returns on special orders, discontinued or closeout items. No returns on merchandise that has been cut to length (i.e. line, rope, hose, chain, netting, wire, etc.).  

NOTE: The terms Discontinued, Blowout,  Closeout and Clearance are all used synonymously in reference to items that are being sold at a discount as discontinued, and will no longer be available after our stock is depleted.  All Discontinued, Blowout  Closeout and Clearance items sales are final.  No returns allowed on Discontinued, Blowout  Closeout or Clearance items.

For merchandise thought to be defective, a determination of defective goods will be made by the manufacturer or factory representative. All defective clothing must be laundered prior to return if worn. Sales receipt should accompany all returns. All returns should be returned to Seattle Marine freight prepaid by purchaser.

Restocking Fee

Merchandise returned between 61-90 days will be subject to a 15% restocking fee, unless determined to be defective. Credit will not be allowed for merchandise returned after 90 days, except defective. The purchaser shall bear the cost of shipping and insurance on product(s) returned to Seattle Marine.

Shipment Inspection

Please inspect all products upon receipt. Freight damage and or shipping errors must be reported to Seattle Marine within 15 days of receipt of goods. Any item delivered damaged or any shipment lost is the responsibility of the carrier.

All warranties on merchandise we distribute are implied by the manufacturer only and not by Seattle Marine. Manufacturers will not honor any warranty on items where attempted repairs have been made, other than in their own factories. In no event shall liability exceed the cost of the Seattle Marine product involved.

Please inspect all products upon receipt. Freight damage and or shipping errors must be reported to Seattle Marine within 15 days of receipt of goods.  Any item delivered damaged or any shipment lost is the responsibility of the carrier.  

If you have not received your order or have discovered an error or discrepancy on your order, please notify the Customer Service Department immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements.  Call 800-426-2783 or email customerservice@seamar.com.

If your Billing and/or Shipping address has changed, please contact our Customer Service department at Seattle Marine & Fishing Supply at 1-800-426-2783 or email us at customerservice@seamar.com with your new information.  Please Note: Your billing address must match your Credit Card statement billing address.

Please complete our credit application and fax, mail, or e-mail 3 trade references and your bank information to the attention of our Sales Department at customerservice@seamar.com. In order to efficiently process your application, please provide the information for your trade references in full, including complete mailing addresses and fax numbers, if available.

All shipments may ship via UPS or USPS, selected during checkout. You may also contact us and request your order to ship via other common carrier.   (Products over 60 pounds and/or bulky products are generally shipped via common carrier.)  Expedited order express service, air freight and other premium shipping services are also available at additional costs. All shipping costs and duties are the responsibility of the purchaser. Shipments not shipped via UPS or USPS are shipped freight collect.  Contact Seattle Marine & Fishing Supply at 800-426-2783 or  customerservice@seamar.com  for details regarding other options for shipping charges.  Inspect all shipments and report any shortages or damages to the delivering carrier immediately.

We can usually package and ship your order within 1-3 business days after you place your order.  You should receive your order within the standard time allowance for the carrier method and your location. Air freight and premium freight services are available at your request by calling 800-426-2783. For large orders, or heavy/oversize items, call us for freight rates from alternate carriers.

No, we do not have a minimum order.  However, combining your needs helps to minimize your shipping charges.  Some items are subject to minimum quantities.